Return and Refund Policy
OverviewOur return and refund policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
Return ConditionsTo be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Non-Returnable ItemsSome items are not eligible for returns:
Custom-made products
Requirements for Return ProcessingTo complete your return, a purchase receipt or invoice is required.
Please do not send your product back before your return request is approved.
Partial RefundsIn some cases, only partial refunds may be granted:
Items that are not in their original condition, are damaged, or missing parts
Items returned more than 30 days after delivery
RefundsOnce your return is received and inspected, we will notify you via email or phone. If approved, your refund will be processed and credited to your original payment method within a specified period.
Late or Missing RefundsIf you haven’t received a refund yet:
Check your bank account again.
Contact your credit card company, as processing time may vary.
Contact your bank, as there might be delays in processing.
If you’ve completed these steps and still haven’t received your refund, please contact us at info@elleracake.com.
Discounted ProductsOnly regular-priced items are eligible for refunds. Discounted items will be refunded at the discounted price.
ExchangesWe only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@elleracake.com and send the item to our address.
Return ShippingTo return your product, please send it to our address.
Shipping costs are handled as per the agreement, and return shipping costs are non-refundable.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance.
SupportFor any questions regarding returns and refunds, contact us at info@elleracake.com.
